How to check the payment from a student

First, ask the student which payment method they have used - Flutterwave (only for Kenyans/Nigerians) or Solid (Briefly) and the email address they used to buy a course.

Flutterwave (Kenya/Nigeria)

1. Go to https://app.flutterwave.com/dashboard/home/

2. Navigate to Transactions

Open

3. Confirm the client email manually or input into the Search bar:

Open

4. You can click on each transaction to review the details

5. Choose “Show breakdown” to see which deal the client has bought (URLs are descriptive)

Solid payments (Briefly only)

Go to https://hub.solidgate.com/order-search → Orders → Search [email the customer used for purchase]:

Statuses:

• Settled: successful → the user has paid.

• Authorized: successful → the user has paid.

• Processing: the order is yet to be completed.

• Decline: check the code number here https://docs.solidgate.com/payments/payments-insights/error-codes/.

M-pesa/Invoice (Kenya)

Contact Accountant from Tuko OR:

1. Go to https://org.ke.m-pesa.com/orglogin.action

2. Enter:

   1. Short Code: 674414 (Paybill number)

   2. User name

   3. Password

   4. Verification Code

3. Then, you will be sent a confirmation code via phone that you’ll have to input.

4. Go to browse Organization

5. On your left go to review the transaction

6. Under review transaction go to Account type and click on the drop-down then select utility account

7. Go down to completed transactions and select completion time, then key in the period you wish and click on search

8. Just down the search area and click on export and you will get the report of people who deposited / or just look through it to find the confirmation number you’re looking for.

   1. E.g. you can export the list and using cntrl+F look for a confirmation code like SF45F4VCM1.

   2. Or you can use cntrl+F to look for a confirmation code directly in the browser.

Create and Enroll a New Student

If you would like to create a new student and give them access to paid or private course or bundle, you can create and enroll them in one action!

1. From your Admin Dashboard, select Users

2. Select All Users

3. Click + New User on the top right

4. Fill out First name, Last name, Email address

5. Don't worry about filling out External source and Company.

6. Fill out any Custom Fields if needed

7. Under Password, select User chooses their own password.

8. Under Notifications, enable Send site welcome email.

9. Under Enroll user in in the Enrollments section, search or select your desired product

   • Standard

   • Premium

   • Gold

10. Click Enroll