Page Comparison

How can I join your team

Dear [Name],

Thank you for reaching out to us! Unfortunately we do not offer career opportunities, but if you choose the Gold package, there is an opportunity of internship within the Editorial or SEO team upon completion of the course.

If you have any further questions or concerns, please feel free to ask. We're here to support you.

How can I enroll when I don't have the required fund

Dear [Name]

My name is [Your Name], and I will help you with the issue today. Thank you for your interest in our course!

We understand that financial constraints can be a challenge. We do not have installment payment yet, so the only way is to save up or take the standard - it’s the most affordable course.

We're happy to inform you that we don't have a specific deadline for admission, however, please note that our discount is only available for a limited number of spots with the current discount. We encourage you to enroll as soon as possible to secure your spot and take advantage of the discount.

If you need any assistance with the registration process or would like to discuss payment options, please don't hesitate to reach out. We're here to support you.

What this course is about

Dear [Name],

Thank you for reaching out to us! An online course is a structured learning program that is delivered digitally, allowing you to learn at your own pace and convenience. Our online courses are specifically designed to teach copywriting skills, covering topics such as writing effective headlines, crafting compelling content, and developing a persuasive tone.

Our courses typically include video lessons, interactive exercises, and resources to help you apply your new skills. You'll have access to a dedicated learning platform, where you can access your course materials, submit assignments, and interact with our expert instructors.

We'd be happy to provide more information on our copywriting courses and answer any questions you may have. Please let us know how we can assist you further!

I'd want to know the academic qualifications for this course

Dear [Name],

Thank you for your mail. We appreciate your interest in our Copywriting course. Any qualification will not be needed for you to enroll for the course.

Depending on the package, we’ll provide:

-Opportunity of Internship

-Competitive Salary and Careers Opportunities

-Community and Networking Opportunities

-Practical  Application and Building Portfolios 

Please note that a proof of payment is required to secure your spot in the course. Once we receive the payment, our team will review and process your enrollment.

If you have any further questions or concerns, please feel free to ask. We're here to support you.

I’m interested

Dear [Name],

My name is [Name], and I will help you with the issue today.Thank you for your interest in our course.

Here's a step-by-step process on how to enroll and make payment for the course:

Step 1: Visit the Course Website 

• Go to the website where the online course is hosted.

• Click on the "Enroll" button to proceed.

Step 2: Choose a pricing package

Step 3: Choose Your Payment Option

• Select your preferred payment method (e.g., credit card, M-Pesa, PayPal, bank transfer).

Step 4: Fill Out the Payment Form

• Enter your personal and payment information (e.g., name, email, card number, expiration date).

• Ensure all details are accurate to avoid payment errors.

• Review your payment information to ensure everything is correct.

• Check the terms and conditions, then click "Pay" or "Confirm Payment".

Step 6: Receive Payment Confirmation

• You'll receive an email confirming your payment and course enrollment.

• This email may include login details and instructions on how to access the course.

Step 7: Access Your Course

• Follow the instructions in the confirmation email to log in to the course platform.

• Start learning and enjoying your online course!

If you have any further questions or concerns, please feel free to ask. We're here to support you.

Can one get a job with a certificate?

Hi [Name]

My name is [Name], and I will help you with the issue today. Thank you for your interest in our course. Absolutely! Our copywriting course is designed to equip you with industry-relevant skills and knowledge, making you a competitive candidate in the job market.

Our certificate is recognized and respected by employers worldwide. While we can't guarantee job placement, we provide comprehensive training, support, and resources to enhance your employability. Our career services team is also available to assist you with resume building, interview preparation, and job search strategies.

We're confident that our course will prepare you for a successful career in copywriting.

If you have any further questions, feel free to ask!

After completing this course, do you assist somebody in securing a job in this field?

Dear [Name],

My name is [Name], and I will help you with the issue today. Thank you for reaching out to us! Unfortunately we do not offer job opportunities, but if you choose the Gold package, there is an opportunity of an internship within the Editorial or SEO team upon completion of the course.

If you have any further questions or concerns, please feel free to ask. We're here to support you.

What is the duration of the internship program? (Only Gold)

Answer: The internship program lasts for 3-6 months (remote), providing you with sufficient time to develop hands-on copywriting experience and refine your skills.

Is the internship full-time or part-time? (Only Gold)

Answer: The internship is full-time, allowing you to fully immerse yourself in real-world writing projects and gain comprehensive experience in a professional environment.

Will interns receive compensation or stipends during the program? (Only Gold)

Answer: Yes, interns will receive compensation for their work during the program, ensuring you are rewarded for your contributions while honing your skills.

When does the course commence and what is the deadline for registration?

Dear [Name],

Thank you for reaching out to us! The course has already started. You can join anytime. There is no deadline, but there are a limited number of spots with the current discount.

Please note that proof of payment is required to secure your spot in the course. Once we receive the payment, our team will review and process your enrollment.

If you have any further questions or concerns, please feel free to ask. We're here to support you.

Payment failed

1. Hello [Name], thank you for your interest in the Legit Copywriting course.

...

Please let me know if I can help you with anything else today.

Do you have an app?

We do not have a branded app just yet, but the parent platform of our course is available via Google Play Store and Apple App Store.

Get started with the mobile app today by downloading it from the Apple Store or Google Play Store by using one of the following links:

• Download the Thinkific Mobile app on the Google Play Store

• Download the Thinkific Mobile app on the Apple App Store

Once you’ve downloaded the app, simply search for LEGIT EDUCATION and log in with your existing credentials to instantly access your enrolled courses and communities. Have questions about the mobile app? Make sure to check out these helpful articles by Thinkific.

Image RemovedImage Removed

I can’t access the course

Hello,

I am so sorry to hear that. Please send me your email address used during registration. Kindly describe the issue in more detail: are you using a desktop or mobile, and what exactly is the error?

I will do my best to help you access the course ASAP. 

Here how the welcome email looks like:

The students should follow the link to create their own password.

...

When they click, they will be forwarded to this page.

...

I forgot my password or login

If you have forgotten your password and are locked out of your account, you can trigger a password reset email right from your site sign-in page! If you are trying to log into your account but are seeing an “Invalid email or password” notification, click on Forgot Password? on your login page to have a password reset email sent to your email address. You will only receive a password reset email if the user account is found with the email address provided. Try sending a password reset email using all possible emails you may have used to sign up with Thinkific.

How to Reset Your Account Password

1. Go to your Thinkific site

2. Select Sign In on the top right

3. On the login page, select Forgot Password

4. Enter the email address you used to create your site

5. Click Submit

6. Check your email inbox for a password reset email for further instructions

Email Troubleshooting Steps

• Make sure you are using the correct email address associated with your account.

• Search your inbox and spam folders for the email addresses listed above. If these emails routinely end up in spam, consider adding these email addresses to the safe sender list in your email service provider settings (e.g. Outlook, Gmail).

• Try resending the email. If you have still not received the email after a few minutes, try again.

• If you are working for an organization, make sure Thinkific emails are not blocked by their Firewall or spam filter settings.

I can’t access the lesson

Hello,

I am sorry to hear that.

The next lessons are available only after you complete the previous lessons. 

Please let me know if this resolves your problem. 

How do I download the course?

Hello,

The course is not available for downloading, you can only access it from your account on the Thinkific platform.

Please let me know if I can help you with anything else today. 

I want a refund 

Hello, I am so sorry to hear this.

Could you please let me know why you decided to request a refund? 

a) If they have watched the lessons:

Legit Course is non-refundable, you can consult with the policy by the link:

• https://www.corp.legit.ng/courses/copywriting

• https://corp.tuko.co.ke/courses/copywriting

We have reviewed your account and see that you completed [X] lessons and spent [X] hours learning. 

We are sorry the materials didn’t meet your expectations fully at this time. Our suggestion is to continue learning the course. We are sure you will find the necessary information further along the curriculum.

b) If they have not watched the course

Legit Course is non-refundable, you can consult with the policy by the link:

• https://www.corp.legit.ng/courses/copywriting

• https://corp.tuko.co.ke/courses/copywriting

We reviewed your account and see that you have not started learning yet. 

We suggest starting to go through the lectures at your own pace. The course is accessible both through mobile and desktop platforms and there is no deadline, so you can take your time to study when you can.

Your copyrighting career is just around the corner and we are here to help you with any questions.

How to get a certificate

Hello,

Thank you for reaching out. I hope you are enjoying the Copywriting course. 

To get a certificate you need to complete all the lessons and pass the final exam with at least 90% accuracy. 

After that, the certificate will appear in your account and you will be able to download it.

How to complete my final project (Gold)

Hello,

Thank you for reaching out. I hope you are enjoying the Copywriting course. 

You can find a detailed description of the Final Project in your account in the Gold Benefits chapter at the bottom of the lessons list.

Let me know if there is anything else I can help you with.

...

How can I be added to the community of students

Hello,

Thank you for reaching out. I hope you are enjoying the Copywriting course. 

Please let me know your email address and phone number used during the registration and I will add you to the community in ??.

Let me know if there is anything else I can help you with.

Automated messages

a) Hello, 

Thank you for contacting Legit Support. This is an automated message to confirm we have received your request.

Unfortunately, we are out of office now.

We will get back to you during our working hours:

9 am - 6 pm (East Africa Time)

b) Hello,

Thank you for contacting Legit Support. This is an automated message to confirm we have received your request.

...

Possible reasons

Card processing issues are often caused by a restriction set by the cardholder's bank. From insufficient funds to an overzealous fraud system, payment failures can happen for a number of reasons. As a quick first step, you can always ask your student can try a different card. If they're unable to try that, you may need to do a bit of investigation. 

Here are some other common issues to look out for: 

• Some debit cards require a PIN to be entered. If the cardholder is trying to use one of these cards, they may need to use another card to make the purchase.

• Mobile Money requires OTP sent to the user’s phone. The clients have to configure OTP on their phones to be able to receive the code. Ask the user to try again.

• USSD payments (Nigeria) might fail because of the unstable network. Ask the user to try again. If still does not work, ask them to try an alternative method (Bank Transfer, OPay, invoice)

• Some cards have restrictions on cross-border usage or have card limits. In this case, you can ask your student to contact their bank to see if they have this restriction, and if they can lift that restriction for this purchase.

• High-cost items can trigger a fraud warning from the cardholder's bank. Again, in this case, you can ask your student to contact their bank to authorize the purchase.

• Some cards (often corporate cards or FSA cards) can only be used for certain business categories, like travel or healthcare. In this case, your student may need to use a different card.

Kenya

Here's what you can do:

1. Double-check your details: Airtel/Safaricom number and M-Pesa PIN.

2. Refresh and retry the payment again. Sometimes, a simple refresh can resolve temporary issues. 

3. Pay via invoice. [share invoice]

4. Enable OTP (One-Time Password): 

For Airtel

1. Update Your SIM Registration Details:

   • Visit the Airtel Kenya SIM registration portal.

   • Enter your Airtel mobile number and click on "Validate and get OTP."

   • An OTP will be sent to your phone; enter it on the portal to verify.

   • Follow the subsequent instructions to upload the necessary identification documents.

2. Ensure Promotional Messages Are Enabled:

   • Dial *100# on your Airtel line.

   • Ensure that the receipt of promotional messages is enabled, as OTPs are often categorized under such messages.

For Safaricom

1. Update Your SIM Registration Details:

   • Visit the Safaricom KYC upload portal:
     Enter your Safaricom phone number and accept the privacy policy.

   • Click "Next" to receive an OTP via SMS.

   • Enter the OTP to verify your number.

   • Follow the prompts to upload the front and back images of your national ID.

2. Enable Promotional Messages:

   • Dial *100# on your Safaricom line.

   • Select option 5 (Products & Services).

   • Choose option 2 (My Subscriptions).

   • Select option 5 (Promotional Messages).

   • Opt-in to receive promotional messages by selecting option 1 (Yes).

If the problem persists, please reach out to Airtel/Safaricom provider for assistance. You may also want to consider crediting your account before attempting another payment.

Nigeria

To complete your purchase, please:

1. Retry the Payment: Simply click the payment link and follow the steps to complete your transaction.

2. Try another payment option: consider paying via Bank Transfer or invoice [share invoice].

...

How to check if we received a payment from a student

First, ask the student which payment method they have used and ask to share confirmation (invoice, screenshot, etc).

...

Do you have an app?

We do not have a bran

ded app just yet, but the parent platform of our course is available via Google Play Store and Apple App Store.

Get started with the mobile app today by downloading it from the Apple Store or Google Play Store by using one of the following links:

• Download the Thinkific Mobile app on the Google Play Store

• Download the Thinkific Mobile app on the Apple App Store

Once you’ve downloaded the app, simply search for LEGIT EDUCATION and log in with your existing credentials to instantly access your enrolled courses and communities. Have questions about the mobile app? Make sure to check out these helpful articles by Thinkific.

Image AddedImage Added