Scripts & FAQs: Lead

How can I join your team

Dear [Name],

Thank you for reaching out to us! Unfortunately we do not offer career opportunities, but if you choose the Gold package, there is an opportunity of internship within the Editorial or SEO team upon completion of the course.

If you have any further questions or concerns, please feel free to ask. We're here to support you.

How can I enroll when I don't have the required fund

Dear [Name]

My name is [Your Name], and I will help you with the issue today. Thank you for your interest in our course!

We understand that financial constraints can be a challenge. We do not have installment payment yet, so the only way is to save up or take the standard - it’s the most affordable course.

We're happy to inform you that we don't have a specific deadline for admission, however, please note that our discount is only available for a limited number of spots with the current discount. We encourage you to enroll as soon as possible to secure your spot and take advantage of the discount.

If you need any assistance with the registration process or would like to discuss payment options, please don't hesitate to reach out. We're here to support you.

What this course is about

Dear [Name],

Thank you for reaching out to us! An online course is a structured learning program that is delivered digitally, allowing you to learn at your own pace and convenience. Our online courses are specifically designed to teach copywriting skills, covering topics such as writing effective headlines, crafting compelling content, and developing a persuasive tone.

Our courses typically include video lessons, interactive exercises, and resources to help you apply your new skills. You'll have access to a dedicated learning platform, where you can access your course materials, submit assignments, and interact with our expert instructors.

We'd be happy to provide more information on our copywriting courses and answer any questions you may have. Please let us know how we can assist you further!

I'd want to know the academic qualifications for this course

Dear [Name],

Thank you for your mail. We appreciate your interest in our Copywriting course. Any qualification will not be needed for you to enroll for the course.

Depending on the package, we’ll provide:

-Opportunity of Internship

-Competitive Salary and Careers Opportunities

-Community and Networking Opportunities

-Practical  Application and Building Portfolios 

Please note that a proof of payment is required to secure your spot in the course. Once we receive the payment, our team will review and process your enrollment.

If you have any further questions or concerns, please feel free to ask. We're here to support you.

I’m interested

Dear [Name],

My name is [Name], and I will help you with the issue today.Thank you for your interest in our course.

Here's a step-by-step process on how to enroll and make payment for the course:

Step 1: Visit the Course Website 

• Go to the website where the online course is hosted.

• Click on the "Enroll" button to proceed.

Step 2: Choose a pricing package

Step 3: Choose Your Payment Option

• Select your preferred payment method (e.g., credit card, M-Pesa, PayPal, bank transfer).

Step 4: Fill Out the Payment Form

• Enter your personal and payment information (e.g., name, email, card number, expiration date).

• Ensure all details are accurate to avoid payment errors.

• Review your payment information to ensure everything is correct.

• Check the terms and conditions, then click "Pay" or "Confirm Payment".

Step 6: Receive Payment Confirmation

• You'll receive an email confirming your payment and course enrollment.

• This email may include login details and instructions on how to access the course.

Step 7: Access Your Course

• Follow the instructions in the confirmation email to log in to the course platform.

• Start learning and enjoying your online course!

If you have any further questions or concerns, please feel free to ask. We're here to support you.

Can one get a job with a certificate?

Hi [Name]

My name is [Name], and I will help you with the issue today. Thank you for your interest in our course. Absolutely! Our copywriting course is designed to equip you with industry-relevant skills and knowledge, making you a competitive candidate in the job market.

Our certificate is recognized and respected by employers worldwide. While we can't guarantee job placement, we provide comprehensive training, support, and resources to enhance your employability. Our career services team is also available to assist you with resume building, interview preparation, and job search strategies.

We're confident that our course will prepare you for a successful career in copywriting.

If you have any further questions, feel free to ask!

After completing this course, do you assist somebody in securing a job in this field?

Dear [Name],

My name is [Name], and I will help you with the issue today. Thank you for reaching out to us! Unfortunately we do not offer job opportunities, but if you choose the Gold package, there is an opportunity of an internship within the Editorial or SEO team upon completion of the course.

If you have any further questions or concerns, please feel free to ask. We're here to support you.

What is the duration of the internship program? (Only Gold)

Answer: The internship program lasts for 3-6 months (remote), providing you with sufficient time to develop hands-on copywriting experience and refine your skills.

Is the internship full-time or part-time? (Only Gold)

Answer: The internship is full-time, allowing you to fully immerse yourself in real-world writing projects and gain comprehensive experience in a professional environment.

Will interns receive compensation or stipends during the program? (Only Gold)

Answer: Yes, interns will receive compensation for their work during the program, ensuring you are rewarded for your contributions while honing your skills.

When does the course commence and what is the deadline for registration?

Dear [Name],

Thank you for reaching out to us! The course has already started. You can join anytime. There is no deadline, but there are a limited number of spots with the current discount.

Please note that proof of payment is required to secure your spot in the course. Once we receive the payment, our team will review and process your enrollment.

If you have any further questions or concerns, please feel free to ask. We're here to support you.

Payment failed

1. Hello [Name], thank you for your interest in the Legit Copywriting course.

My name is [Name] and I will help you with the issue today. 

Please let me know your email address and phone number used during the registration process.

2. It seems that we can’t process your card. We are sorry for the inconvenience.

Let us know if a bank transfer will work for you as an alternative method. 

3. Great. I will send you the invoice with the payment instructions.

To create an invoice, please share your:

• Name

• Surname

• Address

After you make the bank transfer, please send us the confirmation receipt.

Then, we will validate the proof of payment and give you access to the course within 30 minutes. 

4. Another payment method available is cash, which can be dropped at our office. Perhaps this option works for you better? 

• Open invoice template.

• Fill in the personal details (highlighted in yellow)

• Send the invoice to the customer.

When they send you the confirmation (screenshot or receipt), check:

1. Recipient details (should match the invoice).

2. Amount.

3. Use common sense to evaluate if the proof does look fake.

In case of any doubts, contact your supervisor, and send them the proof of payment. 

5. Thank you for enrolling in the Legit Copywriting Course! We have successfully validated your payment. 

You will receive an email with the access details in a few minutes.

Please let me know if I can help you with anything else today.

Possible reasons

Card processing issues are often caused by a restriction set by the cardholder's bank. From insufficient funds to an overzealous fraud system, payment failures can happen for a number of reasons. As a quick first step, you can always ask your student can try a different card. If they're unable to try that, you may need to do a bit of investigation. 

Here are some other common issues to look out for: 

• Some debit cards require a PIN to be entered. If the cardholder is trying to use one of these cards, they may need to use another card to make the purchase.

• Mobile Money requires OTP sent to the user’s phone. The clients have to configure OTP on their phones to be able to receive the code. Ask the user to try again.

• USSD payments (Nigeria) might fail because of the unstable network. Ask the user to try again. If still does not work, ask them to try an alternative method (Bank Transfer, OPay, invoice)

• Some cards have restrictions on cross-border usage or have card limits. In this case, you can ask your student to contact their bank to see if they have this restriction, and if they can lift that restriction for this purchase.

• High-cost items can trigger a fraud warning from the cardholder's bank. Again, in this case, you can ask your student to contact their bank to authorize the purchase.

• Some cards (often corporate cards or FSA cards) can only be used for certain business categories, like travel or healthcare. In this case, your student may need to use a different card.

Kenya

Here's what you can do:

1. Double-check your details: Airtel/Safaricom number and M-Pesa PIN.

2. Refresh and retry the payment again. Sometimes, a simple refresh can resolve temporary issues. 

3. Pay via invoice. [share invoice]

4. Enable OTP (One-Time Password): 

For Airtel

1. Update Your SIM Registration Details:

   • Visit the Airtel Kenya SIM registration portal.

   • Enter your Airtel mobile number and click on "Validate and get OTP."

   • An OTP will be sent to your phone; enter it on the portal to verify.

   • Follow the subsequent instructions to upload the necessary identification documents.

2. Ensure Promotional Messages Are Enabled:

   • Dial *100# on your Airtel line.

   • Ensure that the receipt of promotional messages is enabled, as OTPs are often categorized under such messages.

For Safaricom

1. Update Your SIM Registration Details:

   • Visit the Safaricom KYC upload portal:
     Enter your Safaricom phone number and accept the privacy policy.

   • Click "Next" to receive an OTP via SMS.

   • Enter the OTP to verify your number.

   • Follow the prompts to upload the front and back images of your national ID.

2. Enable Promotional Messages:

   • Dial *100# on your Safaricom line.

   • Select option 5 (Products & Services).

   • Choose option 2 (My Subscriptions).

   • Select option 5 (Promotional Messages).

   • Opt-in to receive promotional messages by selecting option 1 (Yes).

If the problem persists, please reach out to Airtel/Safaricom provider for assistance. You may also want to consider crediting your account before attempting another payment.

Nigeria

To complete your purchase, please:

1. Retry the Payment: Simply click the payment link and follow the steps to complete your transaction.

2. Try another payment option: consider paying via Bank Transfer or invoice [share invoice].

How to check if we received a payment from a student

First, ask the student which payment method they have used and ask to share confirmation (invoice, screenshot, etc).

Do you have an app?

We do not have a bran

ded app just yet, but the parent platform of our course is available via Google Play Store and Apple App Store.

Get started with the mobile app today by downloading it from the Apple Store or Google Play Store by using one of the following links:

• Download the Thinkific Mobile app on the Google Play Store

• Download the Thinkific Mobile app on the Apple App Store

Once you’ve downloaded the app, simply search for LEGIT EDUCATION and log in with your existing credentials to instantly access your enrolled courses and communities. Have questions about the mobile app? Make sure to check out these helpful articles by Thinkific.

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