Payment failed
Hello [Name], thank you for your interest in the Legit Copywriting course.
My name is [Name] and I will help you with the issue today.
Please let me know your email address and phone number used during the registration process.
It seems that we can’t process your card. We are sorry for the inconvenience.
Let us know if a bank transfer will work for you as an alternative method.
Great. I will send you the invoice with the payment instructions.
To create an invoice, please share your:
Name
Surname
Address
After you make the bank transfer, please send us the confirmation receipt.
Then, we will validate the proof of payment and give you access to the course within 30 minutes.
Another payment method available is cash, which can be dropped at our office. Perhaps this option works for you better?
Open invoice template.
Fill in the personal details (highlighted in yellow)
Send the invoice to the customer.
When they send you the confirmation (screenshot or receipt), check:
Recipient details (should match the invoice).
Amount.
Use common sense to evaluate if the proof does look fake.
In case of any doubts, contact your supervisor, and send them the proof of payment.
Thank you for enrolling in the Legit Copywriting Course! We have successfully validated your payment.
You will receive an email with the access details in a few minutes.
Please let me know if I can help you with anything else today.
I can’t access the course
Hello,
I am so sorry to hear that. Please send me your email address used during registration. Kindly describe the issue in more detail: are you using a desktop or mobile, and what exactly is the error?
I will do my best to help you access the course ASAP.
I forgot my password or login
If you have forgotten your password and are locked out of your account, you can trigger a password reset email right from your site sign-in page! If you are trying to log into your account but are seeing an “Invalid email or password” notification, click on Forgot Password? on your login page to have a password reset email sent to your email address. You will only receive a password reset email if the user account is found with the email address provided. Try sending a password reset email using all possible emails you may have used to sign up with Thinkific.
How to Reset Your Account Password
Go to your Thinkific site
Select Sign In on the top right
On the login page, select Forgot Password
Enter the email address you used to create your site
Click Submit
Check your email inbox for a password reset email for further instructions
Email Troubleshooting Steps
Make sure you are using the correct email address associated with your account.
Search your inbox and spam folders for the email addresses listed above. If these emails routinely end up in spam, consider adding these email addresses to the safe sender list in your email service provider settings (e.g. Outlook, Gmail).
Try resending the email. If you have still not received the email after a few minutes, try again.
If you are working for an organization, make sure Thinkific emails are not blocked by their Firewall or spam filter settings.
I can’t access the lesson
Hello,
I am sorry to hear that.
The next lessons are available only after you complete the previous lessons.
Please let me know if this resolves your problem.
How do I download the course?
Hello,
The course is not available for downloading, you can only access it from your account on the Thinkific platform.
Please let me know if I can help you with anything else today.
I want a refund
Hello, I am so sorry to hear this.
Could you please let me know why you decided to request a refund?
Check the user’s account and whether they have watched any lessons.
As students complete lessons and chapters inside courses, we track their Progress as a percentage. Let's say the student completes one out of ten lessons; the student's Progress will be marked as 10% complete. A lesson is marked as complete specifically when the student clicks the "Complete & Continue" button on a lesson. Once doing so, the student will see a checkmark in the Course Player sidebar beside the lesson name. Students can see their progress within the course, and Site Admins can run Progress reports to see this data. To see how to run these reports, check out Progress Reports.
a) If they have watched the lessons:
Legit Course is non-refundable, you can consult with the policy by the link:
We have reviewed your account and see that you completed [X] lessons and spent [X] hours learning.
We are sorry the materials didn’t meet your expectations fully at this time. Our suggestion is to continue learning the course. We are sure you will find the necessary information further along the curriculum.
b) If they have not watched the course
Legit Course is non-refundable, you can consult with the policy by the link:
We reviewed your account and see that you have not started learning yet.
We suggest starting to go through the lectures at your own pace. The course is accessible both through mobile and desktop platforms and there is no deadline, so you can take your time to study when you can.
Your copyrighting career is just around the corner and we are here to help you with any questions.
If the user is aggressive and claims they didn’t get enough value in the materials, suggest extra bonus materials for free.
If the user is still aggressive and you feel they will go to the bank to request a refund and we don’t have any proof they used the product,
How to get a certificate
Hello,
Thank you for reaching out. I hope you are enjoying the Copywriting course.
To get a certificate you need to complete all the lessons and pass the final exam with at least 90% accuracy.
After that, the certificate will appear in your account and you will be able to download it.
Click a Get your certificate button within the course to view and download a PDF of their personalized certificate
How to complete my final project (Gold)
Hello,
Thank you for reaching out. I hope you are enjoying the Copywriting course.
You can find a detailed description of the Final Project in your account in the Gold Benefits chapter at the bottom of the lessons list.
Let me know if there is anything else I can help you with.
How can I be added to the community of students
Hello,
Thank you for reaching out. I hope you are enjoying the Copywriting course.
Please let me know your email address and phone number used during the registration and I will add you to the community in ??.
Let me know if there is anything else I can help you with.
Automated messages
a) Hello,
Thank you for contacting Legit Support. This is an automated message to confirm we have received your request.
Unfortunately, we are out of office now.
We will get back to you during our working hours:
9 am - 6 pm (East Africa Time)
b) Hello,
Thank you for contacting Legit Support. This is an automated message to confirm we have received your request.
We will get back to you during the next 30 minutes.