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Some debit cards require a PIN to be entered. If the cardholder is trying to use one of these cards, they may need to use another card to make the purchase.
Mobile Money requires OTP sent to the user’s phone. The clients have to configure OTP on their phones to be able to receive the code. Ask the user to try again.
USSD payments (Nigeria) might fail because of the unstable network. Ask the user to try again. If still does not work, ask them to try an alternative method (Bank Transfer, OPay, invoice)
Some cards have restrictions on cross-border usage or have card limits. In this case, you can ask your student to contact their bank to see if they have this restriction, and if they can lift that restriction for this purchase.
High-cost items can trigger a fraud warning from the cardholder's bank. Again, in this case, you can ask your student to contact their bank to authorize the purchase.
Some cards (often corporate cards or FSA cards) can only be used for certain business categories, like travel or healthcare. In this case, your student may need to use a different card.
Kenya
Here's what you can do:
Double-check your details: Airtel/Safaricom number and M-Pesa PIN.
Refresh and retry the payment again. Sometimes, a simple refresh can resolve temporary issues.
Pay via invoice. [share invoice]
Enable OTP (One-Time Password):
For Airtel
Update Your SIM Registration Details:
Visit the Airtel Kenya SIM registration portal.
Enter your Airtel mobile number and click on "Validate and get OTP."
An OTP will be sent to your phone; enter it on the portal to verify.
Follow the subsequent instructions to upload the necessary identification documents.
Ensure Promotional Messages Are Enabled:
Dial
*100#on your Airtel line.Ensure that the receipt of promotional messages is enabled, as OTPs are often categorized under such messages.
For Safaricom
Update Your SIM Registration Details:
Visit the Safaricom KYC upload portal:
Enter your Safaricom phone number and accept the privacy policy.Click "Next" to receive an OTP via SMS.
Enter the OTP to verify your number.
Follow the prompts to upload the front and back images of your national ID.
Enable Promotional Messages:
Dial
*100#on your Safaricom line.Select option 5 (Products & Services).
Choose option 2 (My Subscriptions).
Select option 5 (Promotional Messages).
Opt-in to receive promotional messages by selecting option 1 (Yes).
If the problem persists, please reach out to Airtel/Safaricom provider for assistance. You may also want to consider crediting your account before attempting another payment.
Nigeria
To complete your purchase, please:
Retry the Payment: Simply click the payment link and follow the steps to complete your transaction.
Try another payment option: consider paying via Bank Transfer or invoice [share invoice].
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