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I can’t access the course
Hello,
I am so sorry to hear that. Please send me your email address used during registration. Kindly describe the issue in more detail: are you using a desktop or mobile, and what exactly is the error?
I will do my best to help you access the course ASAP.
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If one of our students is having trouble signing in to their account, you have a few options to help them:
As a first step, you can start out by confirming that the student has an account on your site, and that their email address is spelled correctly by heading to the Users section of your admin dashboard. If their email address isn’t there, you can check if their name exists under a different email address. When students cannot access a course or their account we often find it is because they are using the wrong or misspelled email address.
Your student may have forgotten their password. In this case, the student can reset their password.
Students can reset their password by going to your Thinkific site, clicking Sign in and then selecting Forgot my password. That page lives here: https://legit-edu.thinkific.com/users/password/new
After inputting their email address and selecting Forgot my password, they will receive an email with a link to reset their password. This email can take up to 5-10 minutes to be received. Note that if they click Forgot my password many times, multiple emails will be sent and only the reset link in the most recent email will work.
If the student gets an error when they click the reset link that says Error: reset token failed, this is usually because they clicked Forgot my password many times and are attempting to use an old link. It can also happen if they click on a link that is over 6 hours old.
If your student is still having trouble resetting their password via that link, you can manually reset their password for them, by clicking on the edit button next to a student on the Users page, then providing that to them via email.
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How to check if the student was enrolled
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How the welcome email look like
The students should follow the link to create their own password.
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When they click, they will be forwarded to this page.
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Video guide on how to sign in for the first time (students have to create their own password):
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Video guide on how to sign in when the user is already registered:
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I forgot my password or login
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Click a Get your certificate button within the course to view and download a PDF of their personalized certificate
If you need to issue certificates to students who completed your course before you set up certificates, we recommend creating a new private course with a single lesson that is connected to a certificate. You can then manually enroll students into this course to generate a certificate as needed.
I can’t complete my final project (Gold)
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Thank you for reaching out. I hope you are enjoying the Copywriting course. Please let me know your email address and phone number used during the registration and I will add you to the community in ??.
You have been added automatically to our Digital Marketing Community upon enrolling to the course. Here’s a direct link: https://legit-edu.thinkific.com/communities/Q29tbXVuaXR5LTkzOTI1
Let me know if there is anything else I can help you with.
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